Warranty

REFUND

Unless stated. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do have more warranty on certain items due the protecting your assets and giving you a better experience.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@monstermonitors.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@monstermonitors.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING

Usually it will take 1-2 days to process and pack. 1-5 Days for the package to arrive to your door.


All Internet Orders placed before 12:30 pm Eastern Standard Time (EST) are typically shipped the same 
business day (Note: we do not ship on weekends).

FedEx, UPS are methods that we use to ship. Usually the packages get picked up M-F around 5pm EST Time. There may be a delay and your package will be picked up the next day at the earliest. When that does happen, tracking will update.

Please note:

 UPS does not deliver on weekends nor holidays nor do they ship to P.O. Boxes
• USPS (US Postal Service) does not deliver on Sundays nor holidays, and is not insured
• If you require an Overnight Shipment please call us once the order is placed and we will provide a quote for the price difference and process a payment if approved.
• Once your order ships, DiscountElectronics.com will send you an automated email with
the UPS / USPS tracking information. You can track your order from the shipper’s web
sites.
• We only ship within the U.S., U.S. Territories and Canada.  Large orders to any place
outside of the Continental U.S., Hawaii and Alaska will likely require Freight Shipping and
you will be contacted about the pricing.

 For questions, concerns, or inquiries. 

Please scroll down to the bottom of the page for contacts. 

You can also leave us a message on Chatbot. We'll get back with you immediately, if not please leave your email on the chatbot.

THANK YOU FOR YOUR BUSINESS

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