FAQs

How do I connect this to my Laptop?

Monster Packages will come with the standard cables. If you ordered the USB 3.0 Dock will make things easier, this allows you to power your monitors over USB. The video cable goes from the monitors to the Dock, and the Dock goes into one USB port on your Laptop.

Will the quality of the monitors be the same with the dock?

The dock max output is 2560x1440 resolution. Nowaday, 1080P is the standard and you can see these technology contain this standard.

Are there any lagging when I'm working or playing games?

I do not see any lagging when I play Dota 2 or Ark.

Are your Monitors HD WideScreen?

Yes. Nowaday, every PC, Laptop, Mac support 1920x1080 so the monitors has to too. The monitors you are getting can have inputs of VGA, DVI, HDMI, DisplayPort. With the exception of DisplayPort, all the inputs can output 1080P. DisplayPort on the other hand can output 4k. You need a 4k monitor to output 4k. 

This is not needed when you have a dock. With a dock, you only need one USB Cable. The other end can be whatever they want. As long as it connects to the dock.

What is your return policy?

Our return policy can be found here.

https://www.monstermonitors.com/policies/refund-policy

How Do I Cancel Or Modify My Order?

A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Please go on our Facebook Page (MonsterMonitors) or Use the Live Chat to communicate with us about your order. Please enter your email into the Live Chat and someone can get back with you if you don't want to wait.

There's likely someone there that can help. Due to COVID-19. There are limited staff, please allow up to 24 Hours before you can expect a response.

How Do I Return An Order?

Please go on our Facebook Page (MonsterMonitors) or Use the Live Chat to communicate with us about your order. Please enter your email into the Live Chat and someone can get back with you if you don't want to wait.

There's likely someone there that can help. Due to COVID-19. There are limited staff, please allow up to 24 Hours before you can expect a response.

When Will My Order Ship?

Please allow 2-3 Business Days and 4-5 Shipping Days before the item arrive at your door.

How much does it cost to my door?

It averages on the East coast. Its about $30 shipping. On the West Coast, it should be about $50 average.

How Do I Track My Order?

Once a order has been shipped. An email notification will be sent to the e-mail on file. If you do not see it. Please search for "MonsterMonitors". If you still do not see it. Please go on our Facebook Page (MonsterMonitors) or Use the Live Chat to communicate with us about your order. Please enter your email into the Live Chat and someone can get back with you if you don't want to wait.

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